Job Information
Qualtrics Principal Analyst, Deal Strategy in Provo, Utah
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Principal Analyst, Deal Strategy
Why We Have This Role
The Deal Strategy Principal Analyst will enable the global expansion of Qualtrics by leading a new team that is part of Qualtrics’ Strategy & Operations group. The sales operations team supports Qualtrics sellers worldwide in various capacities, including RFP/proposal support, deal desk and general sales execution functions. This position will fill a critical role in helping build out a new team in Mexico City. Responsibilities will include managing a team of new Qualtricians with a critical task of helping our sales reps thrive. This will include working with your manager and peers in developing and then tightly managing team performance to ensure they are supporting the global team effectively and efficiently. You will also be expected to drive process improvements and help the team scale appropriately.
How You’ll Find Success
Serve as a sales-facing subject matter expert on various sales opportunity related matters for a dedicated book of business
Collaborating with sales leaders to ensure the scarce resources of the deal desk team are focused on the correct priorities and deals
This includes acting as the primary point of escalation for your book of business
Assisting sales teams in building out sales strategy, positioning and pricing for immediate sales opportunities
Identifying packaging gaps in the Qualtrics portfolio and work with your peers in marketing to drive change and improvement
Acting as the liaison between sales team and key partners throughout the business (e.g. Accounting, Finance, Legal, Order Management, Product Marketing, etc.) as well as your revenue operations peers throughout the world
Being responsible for the day-to-day proposal, quote and pricing approvals for your book of business, including junior analyst and pooled resources assigned to your area.
Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of your team and analyze individual KPIs to help team members improve
Maintaining agreed upon SLAs for all team responsibilities
How You’ll Grow
Leadership Exposure: significant exposure to key leaders in the organization, providing the opportunity to work closely with them as a trusted advisor. Helping you develop strong leadership and communication skills, as well as a deep understanding of the company's strategic vision.
Strategic Thinking: The role involves collaborating with leadership to develop and implement go-to-market strategies. This strategic involvement will allow you to expand your strategic thinking and planning capabilities, which are highly valuable skills for career growth.
GTM Expertise: As the role involves working closely with sales & success leaders and monitoring performance metrics, it provides an ideal environment for someone looking to deepen their understanding of the GTM processes and methodologies
Things You’ll Do
Act as a sales-facing subject matter expert on various revenue operations related matters
Assist sales teams in building and positioning complex orders, preparing customer-facing presentations and
Acting as the liaison between your team and key partners throughout the business (e.g. Accounting, Finance, Legal, Order Management, Product Marketing, etc.) as well as your revenue operations peers throughout the world
Be responsible for the day-to-day proposal, quote and pricing approvals
Capture and operationalize feedback from Qualtrics sales teams about the effectiveness of your team and analyze individual KPIs to help team members improve
Maintain agreed upon SLAs for all team responsibilities
Act as a point of escalation for critical projects and team tasks
What We’re Looking For On Your Resume
7+ years of professional experience with a minimum of 5 at a B2B software firm (SaaS preferred) in a revenue operations role
4+ years of SaaD Deal Desk Experience is required with knowledge of how to structure and price various types of deals (size, region, years, etc).
2+ years managing a team with experience developing talent, a big plus
Subject matter expert on systems, quoting, finance, legal related to closing a deal
Proven management and collaboration skills and experience managing a sales process with broad, disparate functional ownership
Ability to expand, modify and improve business processes
Working knowledge of international business and how global teams function
Undergraduate degree in Finance, Marketing, Economics, or other business
Proven and demonstrated analytical and problem solving skills
Proficiency with Salesforce and Salesforce CPQ required
Strong verbal and written communication skills in English, with high proficiency in Microsoft PowerPoint (e.g. ability to structure, create, and present to senior management)
What You Should Know About This Team
Our Deal Desk team is a dynamic and high-performing group that plays a critical role in driving revenue growth.
We have a highly collaborative work environment where we strive to make each day interesting, fun and fulfilling.
Our diverse global team has people located throughout the world with different work and educational experiences, and we love to learn from each other.
Our Team’s Favorite Perks and Benefits
Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
Q Mentor Program: Looking to grow in your career? Get matched with a mentor inside Qualtrics to get meaningful coaching from someone outside your team.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act (https://www.dol.gov/agencies/whd/posters/fmla) , Equal Opportunity Employment (https://www.eeoc.gov/poster) , Employee Polygraph Protection Act (https://www.dol.gov/agencies/whd/posters/employee-polygraph-protection-act)
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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